Privacy Policy
At Pawnatics, your privacy and trust are our top priorities. This Privacy Policy explains how we collect, use, protect, and share your Personally Identifiable Information (PII) when you visit our website or make a purchase.
1. Information We Collect
We collect information to provide a smooth shopping experience and securely fulfill your orders.
Information You Provide:
When you:
Place an order
Create an account
Subscribe to emails
Contact customer support
We may collect details such as:
Name
Email address
Shipping and billing address
Phone number
Payment-related information
Automated Information:
While browsing, we automatically collect:
IP address
Device and browser details
Interaction data through cookies and similar technologies (see Section 5)
2. How We Use Your Information
We use collected data for:
Order Fulfillment: Processing payments, arranging shipping, and sending order updates
Customer Experience: Personalizing your experience and improving our website and products
Communication: Responding to inquiries and sending updates or promotions if you opt in
Security & Fraud Prevention: Protecting against unauthorized transactions and fraudulent activity
3. Data Protection & Security
Your information is stored securely:
Encryption: Sensitive payment info is transmitted using SSL technology and encrypted by our payment gateway
Access Control: Personal information is accessible only to authorized personnel
No Card Storage: Pawnatics does not store credit or debit card information
4. Third-Party Disclosure
Pawnatics does not sell or trade your personal information. We may share information with trusted partners who help us operate the website or provide services.
Advertising & Marketing Partners:
We allow partners to place cookies or pixels to deliver relevant ads. They may track online activity across websites. Partners include:
Meta (Facebook / Instagram): https://www.facebook.com/privacy/policy
Google: https://policies.google.com/privacy
AppLovin (Axon): https://legal.applovin.com/privacy
You can opt out of targeted advertising via these partners or adjust your browser settings.
5. Cookies Policy
Pawnatics uses cookies to improve your experience:
Strictly Necessary Cookies: Required for basic site functionality (cart, checkout)
Analytics Cookies: Help us understand site usage and improve performance
Marketing Cookies: Used by partners like Meta and AppLovin for relevant advertising
You can manage or disable cookies in your browser, but some site features may not function properly.
https://www.shopify.com/legal/cookies
6. Third-Party Links
Our site may include links to other websites. These operate independently and have their own privacy policies. Pawnatics is not responsible for third-party content or practices.
7. California Online Privacy Protection Act (CalOPPA)
Users may visit anonymously
Privacy Policy is clearly visible
Changes to this policy will be posted on this page
Users can update or correct information via their account or by contacting us
Do Not Track Signals: Pawnatics honors DNT signals and disables tracking when enabled.
8. Children’s Privacy (COPPA)
Pawnatics does not knowingly collect data from children under 13. If you believe your child submitted information, contact us immediately for removal.
9. Data Breaches
In the unlikely event of a breach:
Affected users will be notified via email within 7 business days
A notice will be posted on our website within 7 business days
10. CAN-SPAM Compliance
We use email addresses to process orders and provide updates. Promotional emails (if opted in) comply with CAN-SPAM:
No misleading subject lines or sender info
Emails clearly identified as promotions
Unsubscribe options included and honored promptly
11. Contact Us
For questions about this Privacy Policy or your data:
Email: support@pawnatics.com
Phone: +1 (424) 402-5478
Legal Entity: Hong Kong Shinebed International Co., Limited
Business Address:
UNIT 02 ON THE 3A FLOOR OF KING CENTER, NOS.5-9 KA HING ROAD,
KWAI CHUNG, NEW TERRITORIES, HONG KONG